Showhouse Furniture Ltd
TERMS AND CONDITIONS
Making A Purchase
If you would like to make a purchase, simply dial our order line on the top right hand corner of this page and place your order with a member of our sales team.
We currently accept Visa, MasterCard and Switch/Maestro. Payments may also be made by cheque but funds must be cleared before we will deliver goods. Bank transfers are also possible by special arrangement. Please contact a member of the sales team.
CONDITIONS OF SALE
1. Definitions
In these terms:-
- "You" and "your" refer to the person who buys or has agreed to buy goods from us.
- "We", "our" and "us" refer to Showhouse Furniture Limited, our employees and agents.
N.B. Throughout these Terms and Conditions none shall in full or part override or affect your statutory rights.
2. Variations
Neither you nor we may alter the terms of this agreement without the agreement of the other. If you require any changes, please make sure that you ask for these to be put in writing. This is to ensure that you can avoid any problems surrounding what you have agreed and what is expected of us.
3. Order Waiting Time
Although we cannot specify the precise date of delivery at the time that you place your order, you will be given an approximate waiting time. Your goods will, except in circumstances beyond our control, be available to deliver to you within a reasonable time frame based on the original estimated date. If events or circumstances outside our control affect the original estimated delivery date beyond a reasonable time, we will inform you.
4. Delivery
Pallet deliveries will be dispatched to you on a 'door to door' 48 hour courier service. This can be upgraded to a 24 hour service at an additional charge. AM or PM deliveries can be requested but not guaranteed. The couriers vehicles are manned by only one person. The driver will off load the pallets but you will need to provide suitable help to take the goods into your premises. Please note that drivers will deliver your order to the main building door on the ground floor. The driver will wait approx. 5-10 minutes depending on the size of the delivery
whilst you check quantity of pallets & boxes / items. Also check if boxes / packaging is damaged and note this on the drivers paperwork as well as informing us immediately. If the packaging is extensively damaged, please check the condition of your goods before signing and taking delivery. If your items are damaged please do not take delivery of them and inform us immediately. We will then re-issue a new delivery to you.
Our free delivery (only available on selected items as stated on this website) is only available to customers with UK postcodes only. Deliveries outside these areas and abroad may be arranged by special agreement and a delivery charge will be agreed between both parties before payment is taken. We regret that we are unable to give a specific time of day for delivery. We will do all that we reasonably can to meet the date given for delivery. In the event of our failure to deliver due to unforeseen circumstances beyond our control, we will contact you immediately we become aware of the problem and arrange an alternative delivery date, within one calendar month of the original scheduled date. It is our responsibility to ensure that the goods are delivered to the entrance of the premises specified by you. O
We expect our employees or agents to exercise reasonable standards of care at all times. You will not suffer as a result of their proven neglect, negligence or dishonesty. Please tell us as soon as you can if there are likely to be any problems that may affect your delivery. We will not deliver any goods if access is denied or it is not safely possible. We will not normally remain at a delivery site for more than 30 minutes. If we are not able to deliver the goods in this time due to your fault or something about which you knew but did not tell us 48 hours prior to the scheduled delivery date, you will have to pay the previously agreed delivery charge for the aborted delivery. You may also be liable for reasonable storage charges from the date of an abortive delivery set out at 10 below that arises because of circumstances that were within your control. Where the abortive delivery results from circumstances within your control we will charge you for redelivering the goods at our normal delivery charge for the distance of the delivery. In any event, if delivery is not possible, we will arrange with you, to make a delivery to another address and/or on another date. In most cases the delivery driver will not be able to offer a revised delivery time or date on site because of pre-booking lists. With your assistance we will arrange a new delivery date as soon as possible after the originally abortive attempt, as we want the goods to be in your possession as quickly as possible.
5. Price
The price is in £ Sterling and is agreed at the time the contract is made and includes Value Added Tax and other taxes, duties or tariffs unless otherwise stated. We may amend the price of a product at any time. The price you pay will be the price advertised at the time you place your order.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.
6. Terms of Payment
- We will normally ask for full payment of goods at the time of entering this agreement or before delivery.
- Unless you have entered into a separate credit agreement, payment of the total price is payable prior to delivery by us.
- If you have a claim against us you cannot withhold more than the value of goods that have not been received by you at that time.
- Payment for goods to be delivered within the United Kingdom must be by cleared funds prior to delivery, or we will be unable to deliver to you. Acceptable methods of payment are cash, bankers draft, building society cheque, credit card and debit card, but please note that sufficient time must be allowed for bankers drafts, building society cheques and personal cheques to clear prior to delivery.
- If you wish goods to be delivered outside the United Kingdom, please discuss payment with a member of staff. Unless otherwise agreed, payment must be in full and in £ Sterling to us no later than three working days before we despatch the goods to you.
- To protect your security and to prevent credit card fraud where possible, we reserve the right for proof of ID on all purchases.
- If the delivery address and billing address are different, or to enable us to carry out necessary security checks, you must provide two proofs of address, which would ideally come from utility bills e.g. council tax, gas, electric, etc. We can only accept originals - NOT copies.
7. Ownership
The goods remain our sole property until full payment has been received by us at which time title passes to you. You will be responsible for the care of the goods once you have received delivery of them.
8. After Sale Service
We will replace or where appropriate repair any goods that fail within twelve calendar months of delivery by reason of faulty materials or workmanship, provided that you notify us within a reasonable period of the failure. We can only provide service to an address in mainland Great Britain. Please note that we will charge you for our reasonable expenses incurred in dealing with unfounded claims made. In all cases remedies offered by us shall not affect your statutory rights or our statutory responsibilities.
9. Limitations
We will not pay for:-
- Fair wear and tear or damage caused by negligence and/or improper use (unless it is our suppliers' or our own negligence or improper use).
- Damage that occurs as a result of repairs or alterations made without our approval.
- Loss or damage relating to your business.
10. Storage
It is our policy to deliver goods to you as quickly as we can. In return we expect you to assist us to arrange the delivery date promptly once you are advised that the goods are available. We would normally expect you to confirm with us a mutually acceptable date for delivery within 72 hours of you being notified that the goods are ready for despatch. The result of unnecessary delays is additional costs arising, which we can charge to you for storage and insurance of the goods you have ordered currently being £4.00 per day per order if, you are present to make delivery arrangements and fail to do so within seven days of notification. If this charge is imposed we will provide an invoice. Any charge for storage and insurance will be subject to the terms of payment set out above in clause 6.
11. Cancellation
- Under The Distance Selling Regulations, customers who have purchased goods from us are allowed a seven working day "cooling off" period in which to cancel any order. If you wish to take up this option you must let us know within this period by sending written notice to us at the company address or by email. In any dispute proof of cancellation must be provided and in this respect you are advised to keep a copy of all correspondence sent, together with proof of despatch where applicable.
- Other than above, once you order goods from us, you cannot cancel the order unless we are in breach of our obligations to you.
12. Severability
Each of these terms is severable. This means that if one term is not considered to be legally enforceable, that will not necessarily mean that the other terms are not enforceable.
13. Data Protection
Please note that the provision by you of personal data on this form infers your consent to the transfer of details relating to your purchase(s) including your name address and telephone number to the warranty administrator and between any other authorised party involved in processing any subsequent claim that you may make. We will also be entitled to use personal data held by us for accounting, statistical or marketing purposes or any other reasonable purposes connected with our business.
14. Notices
Any notices that we need to give you will be sent by post or fax to your last known address (or registered office if you are a limited company).
Notices will be considered to be served two working days after they are sent.
Products and descriptions
- Accuracy of Content
The information contained in our website is intended for guidance only and products/prices described in it are subject to change without notice.
We reserve the right to withdraw any offers without prior notice. We make every effort to display the colour of the furniture as accurately as possible, but as colour reproduction depends on your computer's monitor, we cannot guarantee that your monitor's colour is accurate to the actual product. To help ensure that you purchase the colour of your choice, please contact us and we will endeavour to send you out a sample swatch of your chosen colour.
Website functionality
We do not guarantee that our website will be compatible with all hardware and software which may be used by visitors to the site. If you experience any difficulty using our website, please contact the webmaster.
Credit Card Security
All credit card numbers are destroyed immediately after an order is placed to ensure the utmost security. |
